How we handle, protect, and process your information at Leaf & Loam.
When you purchase a houseplant, pot, or botanical accessory from our shop, or when you sign up to receive our plant care guides, we may collect essential information. This typically includes your name, email address, phone number, and delivery details. We ensure that we only collect what is strictly necessary to provide you with our services and fulfill your orders.
Your data is primarily used to process your orders, arrange safe deliveries for your plants, and send you the care guides you have requested. We may also use your contact details to communicate important updates about your order status or to respond to any botanical inquiries you submit to our team.
We take the security of your personal data seriously. We use standard, robust security measures and secure servers to protect your information from unauthorized access, alteration, or disclosure. We respect your privacy deeply and will never sell your personal information to third parties.
You have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate information or ask for your data to be safely deleted from our systems. To exercise these rights, please contact us directly using the details provided below.
If you have any questions, concerns, or requests regarding this privacy policy or how your data is handled by our shop, please reach out to us: